QCST - Organization, Departments, Categories & Workflow

Navigate Organization and Ticket Setup Under the QCST Settings Tab — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.

Configure QCST Portal and Ticket Settings — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.

Create a QCST Department — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.

Edit, Reorder, Publish, or Unpublish a Department — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.

Delete a QCST Department Safely — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.

Create a QCST Category — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.

Assign a Category to All Departments or Selected Departments — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.

Edit, Reorder, Publish, or Delete a QCST Category — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.

Understand QCST Statuses and Status Behavior — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.

Create or Edit a QCST Status — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.

Understand Which Ticket Statuses Agents Can Select — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.

Create or Edit QCST Priorities and Priority Weights — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.

Create Global or Department-Specific Ticket Labels — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.

Add a Frontend Agent by Searching for a Joomla User — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.

Assign a Frontend Agent to All Departments or Selected Departments — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.