QCST - Ticket Fields, Intake & Customer Portal

Create ticket fields and intake rules, publish the customer Support Portal, handle registered and verified guest submissions, attachments, search and filtering, customer replies, closing and reopening, and embedded portal use.

Articles
Title	Published Date	Author
Understand QCST Ticket Fields and the Pro/Max Custom Field System Understand QCST Ticket Fields and the Pro/Max Custom Field System — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Create a QCST Ticket Field Create a QCST Ticket Field — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Choose the Right QCST Ticket Field Type Choose the Right QCST Ticket Field Type — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Assign a Ticket Field to All Departments or Selected Departments Assign a Ticket Field to All Departments or Selected Departments — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Configure Options for a Select Ticket Field Configure Options for a Select Ticket Field — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Configure a File Upload Ticket Field Safely Configure a File Upload Ticket Field Safely — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Make a Ticket Field Required, Add Help Text, and Control Ordering Make a Ticket Field Required, Add Help Text, and Control Ordering — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Edit or Retire a Ticket Field Without Losing Historical Responses Edit or Retire a Ticket Field Without Losing Historical Responses — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Publish the Customer Support Portal Publish the Customer Support Portal — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Understand the Customer Support Portal Dashboard and My Tickets Understand the Customer Support Portal Dashboard and My Tickets — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Create a Ticket as a Registered Customer Create a Ticket as a Registered Customer — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
How Department Choice Filters Categories and Ticket Fields on New Ticket How Department Choice Filters Categories and Ticket Fields on New Ticket — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Upload Website Attachments When Creating a Ticket Upload Website Attachments When Creating a Ticket — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Enable Verified Guest Ticket Submission Enable Verified Guest Ticket Submission — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Create a Ticket as a Guest Create a Ticket as a Guest — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade

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